Refund and Returns Policy

Return eligibility (Quality issues only)

 

We do not accept returns or refunds for non-quality related reasons (such as change of mind, incorrect size expectations, personal preference, or ordering mistakes).

 

Returns or refunds are only accepted in the case of quality issues, including:

• Defective items
• Damaged items during shipping
• Incorrect items received

 

If your item has a quality issue, please contact us within 30 days of receiving your order.

 

To be eligible for a return due to a quality issue, the item must:

• Be in unused and original condition
• Be in its original packaging
• Include proof of purchase (order number / receipt)

 

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How to request a return (Quality issues)

 

To start a return request, please contact us at zjj54170@gmail.com and include:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

 

Our team will review your request. If approved, we will provide return instructions and, if applicable, a return shipping label.

 

⚠️ Items sent back without prior approval will not be accepted.

 

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Damages, defects & wrong items

 

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

 

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Non-returnable items

 

The following items are not eligible for return or refund:

• Sale items
• Gift cards
• Custom or personalized items
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases

 

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Exchanges

 

We do not offer exchanges.

If your item has a confirmed quality issue, we will offer a replacement or refund based on the situation.